Friday 6 April 2012

Attrition Management

I felt really great to read a discussion on linkedin, So I thought I should write a blog about why people leave company and to help managers to control and curb attrition..

"People say employees leave Managers not the companies", how true it is.. Perhaps I might agree with the above mentioned comment, but not completely.. You can't blame Managers for everything, some employees just leave it doesn't mean that Manager is responsible for the attrition. You can't expect a Donkey to win races for you can you??

I have worked an MNC as an Attrition Manager and have handled a project where they were trailing at 100% attrition, I m not Joking!!.. There is a lot of change in Human Psychology and expectations from the time an employee Joins the Company till he accepts the defeat.

As per the research and analysis, a new employee wouldn't expect growth for some time. The reason is firstly he wants to learn his new Job and wants to comprehend the company environment and so called "Politics". As days roll into months, months into year, he starts expecting certain things from his employer.

Listed below are some of the ways an employer can control attrition!!!. "Don't worry its not a rocket science".

Set Right expectation -  I have seen many employers do not set right expectations while they hire the candiate. "Misleading information shared with a new hire, wrong expectation set, and they some times sell a dream". The more honest and upfront you are the better it is for the organisation.

Train to Win - When I say train to win, as per the recent research 90% of employees who complete training are below average, it's a shocking news. In my previous Job we called Training as Honeymoon period, I suppose because of this notion employees don't learn much while in Training. In Hindhuism education or Training is an important tools to achieve four aims of human life, namely Dharma (Virtue), Artha(Wealth), Kama(Pleasure) and Moksha(liberation).

Corporate Training system will only teach you how to perform your duty, and very less efforts are being made by any company to develop human intellect and personality.
Make them learn more - Attrition is directly linked to the learning of any employee, if an employee thinks he is learning new things daily then he wouldn't leave. Developing employee skills are the utmost responsibility of any organisation. A manager must help employee to stretch thier brain to best standards, and help every employee to be creative.

Remember what I Enstien said years ago everyone knows it well " If you stop learning, you will start dieng". when an employee learns more, he will earn more. build a solid network of upcoming leaders, let them be your role models to motivate others.

Create an environment where people feel Valued - As per my knowledge and research I feel 95% of attrition happen because of the environment. Environment includes everything from Admin, Transport, Helpdesk,Manager, Sr Management, Finance team, housekeeping, infrastructure, anything and anywhere an employee has interaction. Companies must strive to train these people so to handle employees with utmost care and goodwill.
Respect people not designation, Value Innovation, Ideas put forth by an employee.

Don't manage, lead - As everyone knows there is a lot of difference between Managing and leading, learn how to lead people than Managing. Be a role model, lead them by example, show them that you care about there very existence, principles, vision.

Share your vision, "lead them from where they are to where they want to be".

Mentor them - In the process of leading it is very important for a Manager to groom, mentor future leaders. Share what you learned, Buddha did this and we can also do this. Develop an action plan, spend some quality time in developing thier own ability to lead, Help them Identify the leader within.

Pay well - I recently read an article about marketing and I was surprised with intellect and message. He says " If you pay peanuts you can only expect monkeys". Don't expect highly talented people to work for you if you pay peanuts, pay as per the industry standards or may be more. No matter what you do, it all boils down to how much money I have end of the month..

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